Refund & Return Policy

Effective Date: January 1, 2026

At Nawab’s Home Appliances, we stand behind the quality of our products with a customer-first return and refund policy designed for peace of mind across the UAE.

1. Doorstep Inspection Guarantee

To eliminate any shopping risk, you are entitled to inspect your appliance upon delivery before paying the courier (Zero Upfront Risk).

2. 7-Day Replacement & Return Policy

You may request a return or product replacement within 7 days of delivery if:

• The product is found to be defective, malfunctioning, or damaged upon unboxing.
• The item delivered differs from the model or specifications ordered.
• The item is returned in its original packaging with all included accessories, documentation, and warranty slips.

3. Return Procedure

1. Send a message to our UAE WhatsApp Support team at +971 50 934 6435 or email support@nawab.local with your order details and photos/video of the issue.
2. Our technical support team will review your claim within 24 hours.
3. Upon approval, a courier pickup will be scheduled at your doorstep at no additional charge.

4. Refund Processing

Approved refunds are processed within 2 to 5 business days via direct bank transfer or the original method of payment.